Luminabook is provided by Alexandre Silva Alves, trading as Lumina Book. We want you to be happy with your subscription. This policy explains when and how you can request a refund.
1. 14-day refund window
We offer a 14-day refund guarantee on your first paid subscription payment. If you are not satisfied with Luminabook, you can request a full refund within 14 days of your initial charge.
2. Free trial
Every new account includes a 7-day free trial. You are not charged during the trial, so no refund is needed if you cancel before it ends.
3. How to request a refund
Our subscriptions are sold and processed by our reseller, Paddle.com, which is the Merchant of Record. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or contact us through the support channel inside your account. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card provider.
4. Renewals
Subscription renewals after your first billing period are non-refundable. You can cancel at any time from your billing settings and continue using the Service until the end of the current period. To avoid the next renewal, cancel before it is charged.
5. Exceptions
We may decline refunds where we detect fraud, abuse of the Service, or breach of our Terms of Service.
6. Contact
Questions about a charge or a refund? Contact Alexandre Silva Alves (Lumina Book) through your account support channel, or reach Paddle directly at paddle.net.